Refund policy

 

At Northshore Power Equipment (NPE), we want you to be confident in your purchase. If you need to return an eligible item, please review the policy below to ensure a smooth process.

1. Eligibility for Returns

     a) Returns must be requested within 30 days of purchase, unless otherwise stated below.

     b) Items must be new, unused, uninstalled, and in original packaging with all manuals, accessories, and documentation included.

     c) Proof of purchase is required for all returns.

2. STIHL Serialized Equipment Returns

     a) STIHL serialized products may be returned within 7 days of purchase only.

     b) Items must be unused, unfueled, and unregistered, with all original packaging and documentation.

     c) Once a STIHL serialized item has been fueled, started, registered, or operated, all sales are final and any issues must be handled through the STIHL manufacturer warranty process.

     d) After 7 days, STIHL serialized items are no longer eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

     a) Fuel-powered equipment that has been fueled, started, or operated

     b) Electrical equipment

     c) Clearance, closeout, or special-order items

     d) Rental equipment

     e) Gift cards

4. Power Equipment Returns

Due to manufacturer restrictions:

     a) Outdoor power equipment sales are final once the unit has been fueled or operated.

     b) If an issue arises after use, the product must be handled through the manufacturer’s warranty process.

5. Parts and Accessories

     a) New, unused parts may be returned within 30 days.

     b) Installed or attempted-install parts are not eligible for return.

     c) Electrical parts are non-returnable.

     d) Special order parts are not eligible for return.

6. Restocking Fees

Approved returns may be subject to a restocking fee of up to 20%, depending on the item condition and manufacturer requirements. Original shipping charges are non-refundable.

7. Refunds

     a) Approved refunds are issued to the original form of payment.

     b) Refunds are processed after inspection and approval of the returned item.

     c) Allow 7–10 business days for processing once approved.

8. Shipping and Delivery

     a) Customer is responsible for all return shipping costs unless the return is due to NPE error.

     b) Large equipment returns may require scheduled pickup and handling fees.

9. How to Start a Return

To request a return authorization, please contact us before returning any item:

Northshore Power Equipment
1529 Veterans Blvd

Ponchatoula, LA 70454
985-370-9400
sales@npela.com

Returns sent without prior authorization may be refused.

10. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, notify us within 24 hours of delivery so we can assist promptly.